Effective Date: January 2025

These terms are subject to change without notice.

1. Order Process

1.1 Order Submission

To initiate an order, customers must complete and submit the appropriate Order Request Form. Acceptance is based on availability and design approval.

1.2 Required Documentation

Upon acceptance, customers must electronically sign a Policy Agreement, which includes the personalized style sheet and size sheet. This must be completed to move forward with production.

1.3 Payment Terms

• A 3% processing fee is added to the total balance.

• We accept credit and debit cards. Schools and universities may pay by check or money order. Purchase orders are not accepted.

• Full payment is required before production begins.

• Once payment is received, we will provide a confirmed ship date.

1.4 Turnaround Time

Standard turnaround time is 4 to 6 weeks after full payment. We do not accept rush orders or adjust production timelines for specific event dates.

2. Changes and Cancellations

2.1 Post Payment Changes

No changes to styles, designs, or quantities may be made after full payment. If a change is possible, it will incur a $100 inconvenience fee plus any additional material costs. Change requests may delay the ship date and are not guaranteed.

2.2 Cancellations and Refunds

Due to the custom nature of our products, all sales are final. We do not offer refunds or exchanges under any circumstances.

3. Shipping and Delivery

3.1 Post Payment Changes

All orders are shipped via FedEx.

3.2 Shipping Rates

• Free shipping for orders over $200

• $20 flat rate for orders $199 or less

3.3 Insurance and Signature

All shipments are insured and require a signature. Insurance fees:

• $3.90 for values $100.01–$300

• $1.40 per $100 for values above $300

3.4 Storage Policy

Uniforms will be stored for up to 4 weeks after payment. A 4% weekly storage fee (based on the order total) will apply after that. Orders not claimed after 4 weeks will be forfeited.

4. Fill-In Orders

4.1 Eligibility

Fill-in orders apply only to previously purchased uniforms. No minimum is required.

4.2 Submission Limit

Only one fill-in order may be submitted per month.

4.3 Material Availability

Material availability depends on vendor stock. If materials are unavailable after production begins, alternate options will be provided for selection.

4.4 Dye Lot Variations

There may be slight color differences due to fabric dye lot changes. We aim to match previous orders closely but cannot guarantee exact matches.

5. Custom Orders

5.1 Definition

Custom orders refer to uniforms not listed in our online catalog.

5.2 Sketch Requirement

A full front and back sketch is required for consideration. If not available, a sketch can be created for a non-refundable $50 fee, which does not apply to your order total.

5.3 Approval

Submitting a sketch does not guarantee acceptance. All designs must be reviewed and approved before production begins.

6. Pre-made Uniforms

6.1 Policy

All pre-mades uniforms are shipped and sold as is. No customizations or alterations will be made. All sales are final and non-refundable.

6.2 Condition

Uniforms are brand new, unworn, and free of defects. Only listed sizes are available.

7. Individual Orders

Individual orders that fall below the required team minimum of six can only be fulfilled if all requested materials (fabric, trim, fringe) are in stock. If materials are unavailable, the order cannot be processed.

8. Intellectual Property

P. Cotton Designs reserves the right to reproduce any sketches, designs, or products it creates. Resale of P. Cotton Designs products is strictly prohibited.

9. Privacy Policy

All personal information submitted is used solely to process and fulfill your order. We do not share your information with third parties. Please see our Privacy Policy for more details.

10. Limitation of Liability

P. Cotton Designs is not responsible for delays caused by shipping carriers, supplier issues, or events outside our control. Our liability is limited to the original value of the purchased order.

11. Governing Law and Dispute Resolution

These terms are governed by the laws of the State of Georgia. Any disputes shall be resolved through binding arbitration or small claims court located in Cobb County.

12. Contact Information

For questions or concerns, please email us at: orders@pcottondesigns.com