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Terms & FAQs
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P. Cotton Designs Terms & Conditions
Effective Date: January 2025
Policies are subject to change at any time without notice.
How do I place an order?
Submit an Order Request Form.(/order) Orders are accepted on a first-come, first-served basis and are subject to availability and approval.
There is a six (6) uniform minimum for all new team orders.
Production does not begin until all required documents are completed and the full balance is paid.
What happens after I submit my order?
Once reviewed and accepted, you will receive the following documents via email:
• A Uniform Style Sheet (with customization details).
• A Uniform Size Sheet (names and sizes required)
• A Policy Agreement
All documents must be reviewed, signed, and confirmed before production can begin.
When is payment due?
Full payment is required before production begins.
A 3% processing fee is added to all orders. We accept credit and debit cards.
Schools and universities may pay by check or money order. Purchase orders are not accepted.
The current turnaround time begins once the full balance is received. You will receive a guaranteed ship date via email once payment has been processed.
All sales are final. No refunds or exchanges.
What is your turnaround time?
Our current turnaround time is up to 8 weeks from the date the full balance is paid.
We do not accept rush orders and do not adjust production timelines for event dates. No exceptions.
Can I cancel or change my order?
Orders cannot be canceled once production has started.
Changes to styles, quantities, or sizes are not permitted after submission.
What if I enter the wrong sizes?
Customers are responsible for submitting accurate names and sizes.
A detailed size chart is available for reference prior to submission.
What is a Fill-In Order?
Fill-In Orders are available for previously purchased styles. There is no minimum requirement.
To reorder uniforms, submit a Fill-In Order Form here.(/fillin)
What materials can I choose from?
Customers may select:
• fabrics
• sequin trim color and style
• fringe color(s)
• stone colors
All fabrics must be 4-way stretch spandex and must not exceed $20 per yard. Fabrics exceeding $20 per yard will result in additional fees.
If selected materials become unavailable after submission, alternate options will be provided.
What is considered a custom order?
Custom orders refer to any design not pictured in our online catalog.
All custom orders must be submitted using the Custom Order Form (/custom)and are subject to review and approval. Submission does not guarantee acceptance.
A nonrefundable sketch fee is required for all custom order inquiries.
To submit a Custom Order Form, click here.(/custom)
What are pre-made uniforms?
Pre-made uniforms are ready-to-ship styles that are already completed and available for immediate purchase. Only the sizes listed on the website are available.
Pre-mades are brand new, unworn, sold as-is. They cannot be altered or customized.
All sales are final. No refunds or exchanges.
Click here to view available pre-made styles.(/category/ready-to-ship)
AfterPay is available at checkout for flexible payment options.
Can I order just one uniform?
Orders below the six uniform minimum may only be fulfilled if all materials are currently in stock. If materials are unavailable, the order cannot be processed.
How are orders shipped?
All orders ship via FedEx and include insurance and signature confirmation. Tracking information is provided via email once the order ships.
We do not offer rush production or expedited shipping.
To track your order, click here.(https://www.fedex.com/en-us/tracking.html)
Who owns the designs?
All sketches, designs, and products created by P. Cotton Designs remain the intellectual property of the company. Resale or reproduction of P. Cotton Designs products is strictly prohibited.
Payment of a sketch fee covers design time only and does not transfer ownership rights.
How is my information used?
All personal information is used to process and fulfill your order.
If you subscribe to our website, complete a form, or opt in to receive updates, your information may also be used for email communications and marketing purposes. You may unsubscribe at any time.
We do not sell or share customer information with third parties.
How are disputes handled?
These policies are governed by the laws of the State of Georgia. Any disputes arising from orders placed with P. Cotton Designs shall be resolved in Cobb County, Georgia.
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